Pbbans User Survey

ETL - evilzombie, on May 3rd 2008, 08:19 AM, said:

Just to show off my awesome MS Paint skilz. The front page login has been there for some time now.

Yeah but that still takes you to the forums

1 => i get some issues with Opera on my laptop (can login to forums but i can't get to MPI by deleting the url in adress area). Firefox works perfect with website.

2=> when i came here for 1st time the website was like a jungle to me, maybe tutorials are more accessible now.

3=> 1st time set up streaming was amazing but with right infos and only 1 admin managing the server it may go faster.

4=> Ideas of gadgets :
- Let us insert custom background to pbbans signatures.
- A rss widget (nice graphically) displaying the bans on our game with a special icon when new ban on your servers (only for vista if i remember well). Don't forget linux ^^.

Your strong point =>
Fucking good support here with people knowing what they are talking about.
Fast reply - Fast updates - Best cfg

Special big-up to Benway, I like you all, sorry but i prefer rabbits ^^·

im going to be honest here, and tell you that i left PBBans with a bad taste in my mouth. i eventually left pbbans because of this. i dont recall all of the details now, its been quite some time since i dealt with the issues and went on to using a different methodology to importing bad player bans.

this all had something to do with my server stopping streaming when some sort of streaming setting had changed and was not notified. at the same time, because i only log in to the site/forums when something is broken, my account was closed and/or demoted to a standard user. i approached a couple of people about this (over MSN i think), and ended up going in support circles. i was being told to access a part of the site i could not see, and nobody would upgrade my access level. eventually i just gave up and moved on.

this is the gist of what happened, this all happened long enough ago that i do not recall all of the gory details. all i can say as far as criticism goes is that the path of support at that point was in need of some improvement.

neX, on May 20th 2008, 10:24 PM, said:

Thing is, i can only find 4 post by you and no one of them contents what you said above, can you share some lights on this?

hugin, on May 20th 2008, 05:34 PM, said:

first off, thanks for not mis-reading my comments! PBBans IS doing good things for the gaming community at large.

Quote

as i mentioned, the original account was closed and/or demoted. i do not recall the login or the associated email address. im sorry i cannot provide you with any further detail. it was quite some time ago. at this point, it no longer matters, i am no longer running the ET server.

what i am saying here is; the path of support failed me in this case. as someone experienced in technical and customer support, its very important to have a clear and *DOCUMENTED* path of support for known incidences, and an effective way of dealing with those difficult-to-anticipate issues. sending your users in circles with multiple points of contact is a sure way to create the type of situation that i encountered.

just a side note, im not sure if you guys are running a wiki or not. i maintain the wiki documentation system at my place of work for both our technical and CS staff. i have personally found (Media)wiki to be an incredible tool for developing documentation, distributing documentation workload, as well as allowing users to maintain their own personal documentation.

neX, on Jun 4th 2008, 07:41 PM, said:

You were demoted because you were not streaming. Not sure if its too difficult to read one article about streaming.

neX, on Jun 4th 2008, 08:41 PM, said:

It don't need to be name "Wiki" to make good documentation, we run that without any problems and you are one of the few percentage that have any problems navigating on our site when set up as an Streaming Game Admin. What we run at "work "don't matter at all, i have to document and report my work as well, just for tracking or if it is related to the fail safe system involved. That have nothing to do with "Documentation" at PBBans, its all there, in front of your eyes

I would love to see some cool banners to display on clan web pages advertizing that the clan proudly streams PBbans.

If there are already banners like this could some one point me to them. I would love to put one up on my clan web page. Thanks

http://www.pbbans.com/links.php

MaydaX, on May 2nd 2008, 03:25 AM, said:

I would like to start by thanking PBBANS for your dedication. As a streaming Admin I understand how much time it takes to Admin a decent server and keeping those cheating punks (sorry script kiddies) off our clean servers; well done.

Now for the survey:

Did you find the layout of PBBans.com to be user-friendly?

Yes however; considering there are many ways in setting up a server I would like to possible see the three separated and posted to.
Much of the information that I sought for took time to assess what type of config it was for and how old the information was. General if it was current, the streaming was a piece of cake but the order of config was a little vague. For exp: The PB_SV_TaskEmpty being in the wrong spot can make a big diference.
I would almost want to see a section where I could donate more just to have a PBBANS Admin log in to the server and configur it to go. I know it's alot of work, becuase there are so many servers and we Admins would not learn a thing; but it would be nice. Many of the host run diferently and to understand this takes experience. If it was setup to your spec than the congurations can be saved and tweeked along the way.

All in all if it wasn't for your service it would be a lost battle....

Thanks....

Edited by Ark, Dec 22, 2008 - 10:18 PM.

i would love to see an app that could be used by admins in conjunction with pbucon.exe so that admins can view with ease guid's latest ss's etc (basically all the streaming data) without needing to use the website or looking at the pblogs I have begun making one myself but as a vb nublet it is taking me a while... I started to make it because I wanted a much easier way to a) get the data and view the latest ss's with a simple click and without constant searching etc. I also plan(ed) to make a feature to auto download and display ss's on demand as they come in... of course this could not necessarily be supported by pbbans as every server and their ss's work differently...

I also know that there are much easier ways to come up with a solution to my so called problem (i.e. retrieving the data from pbsvss.htm instead of from pbucon.log, or by using the pb_sv_SsCmd command) although if you think about it doing it the way that I am talking about would give you the ability to send server commands and also the advantage that the data really is live. Also my GSP will not let us use the pb_sv_SsCmd command

pbucon.exe is a very powerful tool (as the pbbans hub already demonstrates) but I know that it can be taken a step further in terms of admins using it on their machines... this is why I started trying to make an admin app... although expect it not to be ready for another year lol.

anyway this seems to be a very long winded post so I shall just leave it there.

overall though you cannot fault pbbans... even if you try... in which case you are sad.

Edited by Ruari, Dec 22, 2008 - 11:17 PM.

I dont trust this system, it is not work properly, simplely cause I'VE NEVER USE CHEATS, and I've got banned from a server by PBBans.

Sincerely, may while I was recording with fraps, or with other games opened at same time i got banned... so I thing it fails ..., PBBans should be under Beta yet.

SukHoi, on Aug 12th 2009, 01:16 AM, said:

This thread has been dead since September 2008, and I can find no ban linked to the IP you are using now.

If you are indeed banned somewhere, then complain to Evenbalance - not us. They make the violations, we just ban for them.