help me pls Game disconnectedGame disconnected

today I got a strange problem
and contacted with ea
and told me the following
auotation
______________________
advisor: Hello Raad,
thank you for contacting Electronic Arts.
i am glad you liked Battlefield 3.
having gone through your email, I understand your concern that you were kicked and ban by ‘PunkBuster’.
actually, I have checked your account and found that everything is fine at our end. As, you are ban from PunkBuster, so please contact the PunkBuster for further assistance, only they would be able to assist you with this issue.
you can visit PunkBuster with the help of below link:
http://www.evenbalance.com/index.php?page=support-bf3.php
i appreciate your understanding regarding this matter.
we at Electronic Arts appreciate your efforts and involvement in our Games and take this opportunity to express our gratitude and extend support throughout. Please feel free to get in touch with us anytime. Also, please access our online knowledge-base on: http://help.ea.com/
regards,
sudhir
Electronic Arts - World Wide Customer Experience
____________________________
The problem When admitted to the server
____________________________
Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'iraq-83' ... GLOBAL PunkBuster GUID BAN 9c836a6f
____________________________
huh what is now the solution?
my note was stolen and I thanks to the efforts ea Been traced back to me today
i m from Iraq
is it possible to help me?
thank you all

You need to contact EvenBalance directly, you are globally banned by them, not PBBans.

http://www.evenbalance.com/troubleticket/new_ticket.php

You are globally banned by Even Balance. Click here to read about global bans:

http://www.pbbans.com/globalban.php

Submit a ticket to EB here:

http://www.evenbalance.com/troubleticket/new_ticket.php?game=bf3

SuperTaz, on Jun 8, 2012 - 09:13 PM, said:

thank you