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Have your players opened a troubleticket with EvenBalance and lodged an appeal @ PBBans ?
We have opened up the appeal system to include #50000 violations and above, but they must include a TroubleTicket link.
http://www.pbbans.com/appeal_ban.php
Usual rules apply;
Tell them as much about why the ban was generated that you can, and make sure you ask the question directly;
"Is this PB software violation valid or not valid ?"
I can only reitterate what I have said already, we have to work within the constraints of a system that the game dev's & PB impose upon us, and I will admit, that at times it's like wading in mud.
Hopefully the support staff at EB will make clearing up bans generated within a specific timeframe a priority, but please bear in mind that the huge influx of tickets might cause a delay in the normal response time.
RodeoBob has already stated;
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PBBans has not "forgot" to remove any false positives. We have always stated that PB violations above 50000 are issued by EvenBalance. EB has not confirmed to PBBans that the two violations you listed above are "false" positives.
