The trouble started when a Comcast customer tried to download a game from Steam and found that, after his download started at a speed of 6Mbps, it would quickly zero out. Stopping and restarting the download didn’t help matters as the same thing would occur again and again. When he explained the situation to the Comcast rep, he was given an utterly baffling answer.
“I would recommend you to make sure the Wi-Fi is secure because it could be a virus trying to get into your computer,” the rep said.
“It’s not a virus because over 50 million people use it,” the customer responded. “It’s a service, it’s almost like Netflix or Amazon.”