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Ban Appeal - Home

Appeal Ban
Information
If you are getting a Global Ban message, please submit a support ticket to Even Balance here
Search GUID
Please enter the 8 or 32 character GUID you wish to appeal
Disclaimer
It's your responsibility to read the following questions throughly before submitting your appeal if you dont you may be left wondering what the outcome of the appeal was or why it was denied.

I have been banned from a server and it said "GLOBAL PunkBuster(TM) GUID BAN". What does this mean and can I appeal this?

Global bans are issued directly from Even Balance (the makers of PunkBuster(TM)). They have nothing to do with PBBans.com or any other anti-cheat site. If you wish to appeal this ban you need to send them an e-mail and wait patiently.

Quoted from Even Balance:

Saturday January 4th, 2003. This new year marks the successful implementation of the new PunkBuster(TM) Guid Auth server system. Using the new PB Guid Auth servers, PB Servers will now be able to determine valid GUIDs from hacked or faked GUIDs and will be able to remove players who are not using a valid GUID/cdkey from games on PB Servers. We also will soon be implementing our new policy of globally banning GUIDs that are associated with PB Violations that involve known PB Hacks. Some cheats/hacks interfere with PBs ability to detect hacks/cheats, to take screenshots, to report cvar values, etc. Using such a hack is in direct violation of our End User License Agreement and terminates the license to use PunkBuster(TM) software. Starting today, any punks caught by PunkBuster(TM) using such a hack will be subject to global banning from all PB Servers without recourse. In conjunction with the new Guid Auth Server system, this provides the ability to further ensure that PB Servers provide the most cheat-free environment possible for honest players.


Wednesday June 30th, 2004. The cost of hacking on PunkBuster(TM) servers has just gone up significantly. PunkBuster(TM) now computes Hardware GUIDs for various pieces of hardware on players systems while playing on PunkBuster(TM) servers. We use multiple private one-way hashes so that no serial number information for individual computers can be determined by admins or anyone else who may try to obtain this information from a Hardware GUID (and as always, no personal information of any kind is examined, stored or transmitted by PunkBuster(TM)). When players raise a violation that corresponds to hacking or interfering with PunkBuster(TM) normal operation, we now (in addition to Global PB GUID bans) are Globally banning the new Hardware GUIDs across all games supported by PunkBuster(TM) (including games supported in the future). So punks who are determined to cheat so badly on PB-enabled servers that they try to hack PunkBuster(TM) may now need a new computer in addition to a new cdkey in order to return to PunkBuster(TM) servers. As with previous PB GUID Global bans, the new Hardware GUID bans are permanent and will not be lifted. As always, players who are affected by these Global bans will still be able to play on non-PB servers. Honest users should never "test" hacks that claim to interfere with PunkBuster(TM). We have successfully tested this new feature set over the past few weeks for a few supported games and will be rolling it out to all supported games over the next few days and weeks. Additionally, PunkBuster(TM) servers will be updated to signify whether kicks for Global bans are for PB GUIDs or the new Hardware GUIDs.


We can not lift any global bans and you must contact Even Balance to resolve this. Appeals for Global GUID Bans will be denied.


I havent cheated, but PunkBuster(TM)? has kicked me for Wallhack/Multihack/Aimbot/Speedhack/Gamehack/Gamehook/Video driver hack/Pbhack Why?

These violations are triggered by punkbuster software. When you're kicked off of a streaming server for one of the above violations you're automatically added to the pbbans master ban index (MBI). For the ban to be removed from the PBBans MBI you will need to submit a trouble ticket to Even Balance, the developers of PB. At the bottom of this page you will find all the information regarding your ban, please include the (blue text) in your Even Balance trouble ticket to speed up the appeal process. If Even Balance say that the violation that triggered your ban was not an error the ban will not be removed and your GUID will remain on the MBI permanently with no chance of removal. If Even Balance say the violation was an error then your ban will be removed when a ban manager reviews your appeal.

My Brother/Uncle/Father/Sister/Friend/Dog/Other personality was playing on my computer when i got caught for cheating, its his/her fault, so why am I being banned?

We at PBBans will ban any GUID that has been caught for cheating, no matter who was using it, we will not remove a ban because it was not me. You are responsible for the security of your GUID.

What if a server admin fakes a cheat submission so he can get ME banned ?

Extreme caution is taken when a server admin registers and requests a team account and everything is fully checked. If the requirements are met they are upgraded to "Streaming Game Admin" and are then considered to be part of a trusted group of Streaming Game Admins. All ban submissions have to be backed up by streamed server logs. If an attempt is made by a Streaming Game Admin to submit a fake screenshot/demo, it will be highlighted as fake during the stringent quality/validation processes we have in place and the Streaming Game Admin will immediately have all servers removed from our systems and a forum ban applied.

Why have I been banned for testing out a hack?

We add bans based on evidence, we do not decide whether it is fair for you to be banned. The fact that you were testing the hack makes no difference. Testing any cheat or hack is not advised and should be left up to the research team at Even Balance to review. We would advise gamers not to test any hacks instead send them an e-mail.

My CD key has been leaked onto the internet or stolen, now my GUID is banned for cheating by someone from another country, what can I do ?

You have 2 choices. The best thing you can do is purchase a new game DVD and start again, don't buy a used game, buy it brand new, don't buy it off Ebay or similar sites, use a trusted retailer. You could also purchase just CD key, but be warned, CD key sellers are known to sell the same CD key to multiple people. If you decide on just buying new key then your key could already be banned before you use it or will be banned again by someone else at a later date. Ban appeals for leaked / stolen keys will be deleted.

My alias is on the MBI with a different GUID, it is not me so could you change the name on the ban?

We cannot change the Name/IP/GUID/Date of any ban in our list, doing so would make the entire system useless, we must protect the integrity of the logs submitted, otherwise any ban at PBBans will be open to ridicule.

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When your ban appeal has been reviewed you will receive an email at the email address you provided which will tell you wether its been approved or denied. The email may be considered spam by some email providers so be sure to check your junkmail.
Global GUID Bans
Global GUID bans are issued and maintained, exclusively by Even Balance.

Third party anti cheat sites such as PBBans have no input nor control what so ever re global GUID bans, so using the PBBans appeal system to appeal a globally banned GUID is useless for all parties involved. We have denied your appeal that was made via the PBBans appeal system but would like to remind you that your troubleticket with Even Balance is still active and you can still add information to it if you think it will help your cause. The only advice PBBans can offer to you is to make sure that you have told Even Balance that your ban is a global GUID ban.

Quick info:
1. Global GUID bans are issued and maintained by Even Balance themselves.
2. Third party anti cheat sites have no input what so ever on global GUID bans.
3. Global GUID bans are normally issued by Even Balance after a period of "silent logging".
4. "silent logging" is when cheat use is detected and logged by PunkBuster software but no action is taken at the time.
5. When the "silent logging" phase is over, Even Balance issue a global GUID ban on every pbguid that was detected during the "silent logging" phase.
6. The only reason your pbguid appears on the PBBans ban list is because you joined a PBBans streaming server direcly after Even Balance activated the global GUID ban on your pbguid.
7. PBBans has actually done you a favour by letting you know that a global GUID ban has been issued on your pbguid by Even Balance, there will be a lot more players who have joined servers that do not stream and will be struggling to find out what happened.
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